Welcome to Canola Candles. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms in full. Do not continue to use Canola Candles if you do not agree to all the terms stated on this page. Our brand specializes in handcrafted candles designed for personal, decorative, and gifting purposes. All content provided on this website is for general information and product showcasing only. We reserve the right to modify, update, or replace any part of these terms without prior notice. Users are encouraged to review this page periodically for changes. Continued use of the website implies acceptance of any modifications made. These terms apply to all visitors, customers, and users of our platform. Any misuse of the website or content is strictly prohibited. We aim to provide a safe and enjoyable browsing experience for all users. All intellectual property rights are reserved by Canola Candles. These terms ensure transparency and fair usage of our services.
This website is intended to provide information about our candle products and services. Users agree to use the website only for lawful purposes and in a way that does not violate any applicable laws. You must not use this website in any manner that may cause damage or impairment to the website or its availability. Unauthorized attempts to access restricted areas are strictly prohibited. We reserve the right to restrict or terminate access if misuse is detected. Users must not copy, reproduce, or distribute content without permission. Any data or information submitted must be accurate and truthful. The website must not be used for fraudulent or harmful activities. Any attempt to disrupt website functionality is strictly forbidden. We may monitor usage to ensure compliance with these terms. Users are responsible for maintaining the confidentiality of their actions. Violation of these rules may lead to legal action.
All products displayed on Canola Candles are handcrafted and may slightly vary in appearance. We strive to ensure all product descriptions, images, and details are accurate and updated. However, slight variations in color, texture, or design may occur due to handmade nature. Product availability is subject to stock and demand conditions. We reserve the right to discontinue any product at any time without notice. Images shown are for illustrative purposes only and may differ slightly from actual products. Customers are encouraged to read product descriptions carefully before ordering. We do not guarantee that product descriptions are error free. Any errors will be corrected when identified. Product usage should follow safety guidelines provided. Candles should be used responsibly to avoid hazards. We are not liable for misuse of products.
All prices listed on the website are subject to change without prior notice. We ensure that pricing information is accurate at the time of display. However, errors in pricing may occur occasionally and will be corrected accordingly. Product availability is not guaranteed and may vary depending on stock levels. We reserve the right to limit quantities or cancel orders if necessary. Discounts and offers may be modified or withdrawn at any time. Prices do not include additional delivery or handling charges unless specified. Customers will be informed of any price changes before order confirmation. We are not responsible for typographical pricing errors. All payments must be completed before order processing. Orders are subject to acceptance and confirmation. We aim to maintain fair and transparent pricing at all times.
Once an order is placed, it is subject to acceptance by Canola Candles. We reserve the right to refuse or cancel any order at our discretion. Customers will receive confirmation once the order has been successfully processed. Order confirmation does not guarantee immediate dispatch. Processing times may vary depending on product type and customization. Any issues with orders will be communicated via provided contact details. Customers must ensure all order details are accurate before submission. We are not responsible for delays caused by incorrect information. Orders may be canceled if payment is not completed successfully. We may contact customers for additional verification if needed. Custom orders may require additional processing time. Acceptance of orders is at our sole discretion.
We aim to deliver products in a timely and efficient manner. Delivery times may vary based on location and order type. We are not responsible for delays caused by external courier services. Shipping charges, if applicable, will be clearly communicated at checkout. Customers must provide accurate delivery information. Incorrect details may result in delays or failed delivery. We are not responsible for lost or undelivered packages due to wrong addresses. Delivery timelines are estimates and not guaranteed. Risk of loss transfers to the customer upon dispatch. We ensure proper packaging to avoid damage during transit. Customers should inspect packages upon receipt. Any delivery issues must be reported promptly.
Due to the handmade nature of our products, returns may be limited. We accept returns only for damaged or incorrect items. Refund requests must be submitted within a reasonable time after delivery. Products must be returned in original condition if applicable. We reserve the right to inspect returned items before approval. Refunds, if approved, will be processed through the original payment method. Shipping charges are non refundable unless otherwise stated. Custom made products are generally non returnable. We aim to resolve issues fairly and transparently. Customers must provide proof of damage or error. Unauthorized returns will not be accepted. Final decision on refunds rests with Canola Candles.
Our candles are designed for safe and aesthetic use when handled properly. Customers must follow basic safety guidelines while using candles. Candles should not be left unattended while burning. Keep away from children, pets, and flammable materials. Trim wick before each use for better performance. Avoid burning candles for extended periods beyond recommended time. Improper use may result in hazards or damage. We are not responsible for accidents caused by misuse. Store candles in a cool and dry place. Exposure to heat may alter product quality. Always place candles on stable surfaces. Safe usage ensures the best experience.
Canola Candles shall not be held liable for any indirect or incidental damages. We are not responsible for losses arising from misuse of products or website content. All products are provided on an "as is" basis without warranties of any kind. We do not guarantee uninterrupted or error free website access. Users assume full responsibility for their use of our services. We are not liable for third party service delays or failures. Any reliance on website information is at the user’s own risk. We shall not be responsible for damages caused by improper product use. Legal limitations apply as per applicable laws. Our total liability is limited to the value of the purchased product. Users agree to indemnify us against misuse claims. This clause ensures legal protection for our business.
If you have any questions regarding these Terms and Conditions, you may contact us at any time. We are committed to assisting customers and resolving concerns promptly. Communication can be made via phone, email, or physical address provided below. Our support team is available to guide you regarding product or order issues. We value customer feedback and aim to improve our services continuously. Please ensure all communication is clear and relevant. We aim to respond to inquiries as quickly as possible. For urgent matters, phone contact is recommended. All legal or formal queries should be directed via email. Visit us for direct assistance if required. We appreciate your trust in Canola Candles. Your satisfaction is our priority.
Phone: +919344835560
Email: info@canolacandles.com
Address: 5, Karthedath House, Thrippunithura, Kochi, Kerala 682301